Help Desk

Support Center

Troubleshoot common issues, find game answers, or get in touch directly for help.

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Email Support

Direct help from our development team for bugs or loading issues.

Email Team

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Bug Reports

Help us polish our games by submitting detailed bug reports or crash info.

Report Bug

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Feature Ideas

Submit game ideas, level proposals, or visual asset suggestions.

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Common Questions

The game is crashing or showing a black screen. What should I do? +

Please try the following standard Android diagnostic steps:

Restart your mobile device.
Clear the application cache (Settings > Apps > Crayon Sorter > Storage > Clear Cache).
Ensure your device OS version meets the minimum requirements listed on the Play Store page.

If the crash persists, email us at nitrosloth.hq@gmail.com with your phone brand and model.

Are there in-app purchases in Nitro Sloth Games? +

Our current releases (like Crayon Sorter) do not contain paid in-app items. The game is free-to-play and supported by non-intrusive banner and interstitial advertisements integrated via AdMob.

Can I play Nitro Sloth Games offline? +

Yes! Crayon Sorter does not require an active internet connection to play. You can play all levels offline. However, loading advertisements (which help support the studio) or syncing Firebase analytics progress does require a network connection.

How can I request that my player data be deleted? +

We respect your privacy. Under our Firebase analytics framework, we only collect anonymous device configuration and gameplay events. If you wish to clear your local progress or remove anonymous logging IDs, simply uninstall the app or clear its App Data under Android settings. For inquiries, view our Privacy Policy.